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Intercultural communication for adaptive emergency medicine practise

ACEM Clinical Trial Network Workshop

Overview

Facilitators: Barb West

The workshop takes a developmental approach to increasing skills in recognising and adapting to ‘cultural’ differences: the largely unconscious logic frameworks for communication and other behaviour that humans use in our interactions. Does this person prefer linear or circular communication? Are they acting from a more universal approach to rules or a more situational one? Differences in these (and more) frameworks lead to frustration, miscommunication and inaction: patients who don’t comply, colleagues who don’t cooperate, displays of anger and frustration that disrupt workplaces where there are significant differences, and more.

Prior to the session, all participants will complete a 15-minute training needs analysis [the Intercultural Development Inventory], the best empirical measure of ‘intercultural sensitivity’ available. Developed by Professors Bennett and Hammer, the Inventory has subsequently been assessed by leading academics in interculturalism, who have consistently found it to be a valid and reliable measure of intercultural sensitivity without age, gender, education or national biases. The session will then be designed specifically for session participants’ developmental needs.

Participants will leave with a greater understanding of their own and others’ frameworks, and skills in being able to adapt to others’ expectations/needs to provide for truly patient-centred care (and trainee-centric training) in the ED.

Target Audience: Members of the Inclusion Committee, other Committee chairs and members, all FACEMs and Trainees who are interested in expanding their intercultural communication skills for working with patients, colleagues, mentees, trainees, etc. who differ from themselves.

CPD: Educational Activities (EA) – 8 hours

Agenda

Time Session

0900–1000

Welcome and Acknowledgement

Introductions

Operationalise ‘culture’ in the ED context

1000-1030

Morning tea

1030-1230

Intercultural Communication

Developmental Model of Intercultural Sensitivity

This Group’s profile

1230-1330

Lunch

1330-1500

Developmental activities
– Aligning logic systems for an adaptive workplace
– Embodied culture

1500-1530

Afternoon tea

1530-1700

Developmental activities, continued

Self-analysis activity

Speakers

Barb West

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Key dates

  • Abstract Submissions Open

    17 March 2025

  • Early Bird Registrations Open

    23 April 2025

  • Abstract Submissions Close

    1 July 2025 EXTENDED - 15 July 2025

  • Abstract Acceptance Notification

    Delayed - 29 August 2025

  • Volunteer Applications Close

    27 August 2025

  • Presenter Acceptance Deadline

    5 September 2025

  • Early Bird Registration Deadline

    8 September 2025

  • Presenter Registration Deadline

    23 September 2025

  • Standard Registration Deadline

    31 October 2025